MBA Total Quality Management
MBA in Total Quality Management is a postgraduate program in management, designed to impart advanced learning to enrolled students regarding improvement of the component areas of an organization by evaluating, developing and establishing new programs to ensure that the best products or services are delivered to the end- users/ customers.
The program typically lasts for 2 years, and is offered both on and off- campus. Aspiring candidates need a minimum of a Bachelor's degree in any of Business Administration, Engineering, Science and Math.
The program involves concepts of quality control standards which are applied for improving business performance, quality assurance and planning, quality management systems, audit of management systems, among other aspects of business administrationUsually, graduate/ post-graduate students with a minimum of 1 year of work experience are given preference during admission. The course curriculum generally covers four semesters and involves project work apart from theoretical lessons.
MBA in Total Quality Management essentially covers the theories, concepts and techniques involved in total quality management (TQM). The course examines the origins of TQM and how its techniques and tools can be properly applied into both for-profit and not-for-profit organizations. Major topics discussed in the course are the impact of quality on profitability, Lean operations, Six Sigma, global effectiveness, quality culture and employee empowerment, among others.
The Quality Management courses are designed to prepare candidates to take on managerial positions where they can implement total quality management techniques in addition to the regular management skills. This is done to help increase both quality and profitability of the firm’s services for effective survival in the global economy.
Students are trained in organizational effectiveness through increased productivity, enhanced quality assurance, efficiency and customer satisfaction. The curriculum includes coursework designed to help equip students with the abilities to analyze production or organizational challenges from a data analysis, workflow, and supply chain- perspective to help organizations enhance the systems they use to deliver products. Students attaining a quality management degree online might also pursue a Six Sigma- Black Belt Certification.
MBA in Total Quality Management Course Highlights
Tabulated below are some of the major highlights of the course.
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Course Level
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Post-Graduate
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Duration
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2 years
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Examination Type
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Semester System
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Eligibility
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10+2 with 50% minimum aggregate score
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Admission Process
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Based on counselling after clearing Entrance Tests (GMAT, CAT, XAT, MAT, SNAP, etc.) or Direct Admission in some cases.
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Top Recruiting Companies
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Banks, Security Agencies, Manufacturing and Construction Firms.
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Job Opportunities
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Quality Supervisor, Quality Engineer, Quality Leader, etc.
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Eligibility for MBA in Total Quality Management
Admission to the course is open to any eligible holder of a Bachelor’s degree in a relevant discipline from a recognized university, but subjects like Accounts, Business Studies, Economics and Math offer additional advantage.
Total Quality Management Syllabus and Course Description
A year- wise breakup of the course’s syllabus is given here.
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Year 1
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Operations Research for Management
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Finance Management
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Human Resource Management
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Marketing Management
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Principles of Management
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Management Accounting
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Managerial Economics
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Year 2
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Business Policy and Strategic Management
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Project
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Organizational Behaviors
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Personal Management
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Quality Management Systems and Methods
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Quality Assurance and Audit
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Environmental Management System
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MBA in Total Quality Management Course Prospectus
Quality Management is a crucial aspect of any organization, as it ensures that consistency and a standard level of excellence is maintained in an organization's products, services and processes. The discipline consists of four main components, namely, quality planning, quality assurance, quality control, and quality improvement. Not only does this department focus on product and service quality, it also involves the means to achieve it. The ISO 9000 standards and Six Sigma methodologies are some of the well-known global benchmarks of quality management. Successful postgraduates of the course are placed in the quality assurance departments of the following sectors:
• Banks
• Security Agencies
• Manufacturing and Construction Firms
• Academic Institutions
• Research Institutions
• Non-Governmental Organizations
• Civil Services
• Government Ministries and Agencies
Listed here are some of the popular job positions offered to successful postgraduates of the discipline with the corresponding job descriptions and salaries offered:
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Job Name
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Job Description
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Quality Control Executive
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Responsible for determining, negotiating and agreeing on in-house quality procedures, standards and specifications, working with operating staff to establish procedures, standards and systems.
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Quality Leader
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Responsible for designing and facilitating training for quality staff using company procedures and competent manufacturing practices, providing the highest level of internal and external customer service.
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Quality Supervisor
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Responsible for supervising QC Technicians as they test samples in the laboratory, and verify that end- products are, produced according to specifications.
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Quality Engineer
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Responsible for planning and directing, activities concerned with development, application, and maintenance of quality standards for industrial processes, materials, and products, and for developing and initiating standards and methods for inspection, testing, and evaluation.
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Conclusion
Total Quality Management (TQM) is a comprehensive approach to improving the competitiveness, effectiveness, and flexibility of an organization. It emphasizes the involvement of all employees in the continuous improvement of processes, products, and services. TQM has several key principles, including customer focus, continuous improvement, and process-driven approach.
In conclusion, TQM has proven to be a valuable framework for organizations seeking to enhance their overall performance and customer satisfaction. By focusing on quality at every level of the organization, TQM can lead to improved efficiency, reduced waste, and increased customer loyalty. However, successful implementation of TQM requires strong leadership, employee involvement, and a commitment to ongoing improvement. Overall, TQM can be a powerful tool for organizations striving for excellence in today's competitive business environment.